IT'S THAT WHITE GLOVE TREATMENT THAT MAKES WJ OFFICE UNIQUE

The best organizations are the ones that realize you want someone who understands your problem, not a clerk who is simply reading from a service FAQ sheet of “if this, then try that.” Some businesses forget that the consumer has options. All of us think our business is your best choice, but is it? I love my car, but I really get irritated when something goes wrong. Initially, the service department would pick up shortly after I pressed “2” and I was on the phone with a service adviser who was relatively knowledgeable regarding the possible issues. Now I “press 2” and I get an operator who tells me that someone will return my call. Sometimes I get a return call, but many times I don’t.

So, what makes WJ Office different? First, after you reach the technical support department, the person you speak to is our service manager with more than 20 years of experience in copier and printer repair. He knows what questions to ask He’s had experience FIXING the equipment. And, in many cases, he fixes it over the phone.

What if you need somebody on site? WJ Office has field technicians, each with more than 25 years of experience fixing copiers. Our response time is ridiculously quick because we offer top lines of copiers and printers AND we focus on a seven-county area. We are not trying to go two or three hours away from our home base to service equipment. Quick response, knowledgeable personable staff, great equipment – the White Glove Treatment of the WJ Way!