When It's Time to Diversify Your Product Offering

By Neville Chaney

No matter how many years a business has been in operation; good, bad, or mediocre; there is always something its owners and managers must consider: business diversification. Now my definition may be different than others, yet whenever it comes to my attention, I tend to look at  with a broader viewpoint. In other words, one can add or delete products and services, but equally important are the changes that you can make in the way that you deliver them.

A Look at Our Tech Team

by Neville Chaney

Constant evaluation, constant improvement are two fundamental aspects of the WJ Office mantra. They have been for more than 45 years. For evidence of this, let me present some facts about our tech team, a group comprised of service techs, management, sales staff, and admin support.

Hope is Here

By Neville Chaney

How’s business? That’s a question that I have heard (and asked) during my 46-year business career over and over again. In times of 20% interest rates, the financial crisis of 2008, and the pandemic of 2020 there was truly a sense of “what’s next” in the answers that I received.

COVID and Creativity

By Neville Chaney

Covid and creativity. Those two words don’t seem to go together, yet maybe they do. Operation Warp Speed is the first thing that comes to my mind. Despite all obstacles, America was able to harness its resources  to develop multiple vaccines to protect us against this virus.  Not only was this done in  record time – but almost incredibly unbelievable time.

The State We're In

By Neville Chaney

Your workspace. Are you back to your office yet? Have your company managers mentioned what they plan to do when the vaccine ratios in your community indicate it is  okay to open the doors again? Or, will you even be coming back to the office? It’s been so very interesting to view the various policies among our customers.

Communication is an Essential

By Neville Chaney

Communication within your organization and with your customers during a pandemic is essential. If you are in management, make this happen beyond your direct reports. Find out what is happening in their lives.

Depression can be a result of these challenging times. When we discovered that we had a pandemic, few people thought too much about it. Previously, pandemics such as the SARS virus did not affect our daily lives universally the way that the COVID-19 virus has. PPE was just another acronym and many of us had no idea what it meant.

Reflections on 2020

By Neville Chaney, President, WJ Office

As we complete 2020 I think that the consensus for many folks is that the best thing about this year is that it’s coming to a close! Who even contemplated such a landscape as we have had to address as a society and as a business community? We’ve learned a lot of new words like social distancing, pandemic, lockdown, and even Zoom. Our society has been under stress unlike anything that I have seen since the 1960s. We have struggled to remain united, yet unique.


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